Frequently Asked Question
If you do have any question please contact DITEC's client care and information service by contacting a DITEC Center in your area or call 1-800-723-1691. You may also send us an email to:
info@ditecusa.com
We will gladly do our best to assist you with your inquires.
- How can I get my car DITECed?
- How long does it take to apply DITEC on my car?
- Can DITEC be used on classic or older cars?
- There is no DITEC Center in my state, how do I proceed?
- What is the difference between DITEC and other paint-protection products?
- May I use an automated car wash?
- What happens if I get salt, oil, tar, etc. on the paint?
- How effective is DITEC against extreme heat and sun?
- Does DITEC work in cold climate and protects against snow?
- How do I take care of my DITECed car?
- What is Top Coat Replacement?
- What parts of the car will be preserved?
- How does the guarantee work?
- Is the warranty transferable to a new owner?
- How do I transfer the warranty?
How can I get my car DITECed?
Please contact a DITEC Center in your area to schedule time for treatment.
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How long does it take to apply DITEC on my car?
DITEC treatment takes between 8 to 16 hours depending on the condition of the paint. If you leave your car in the morning it will normally be ready that evening. If we receive your car later during the day, you can pick it up the following day.
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Can DITEC be used on classic or older cars?
Yes.
Please contact your Authorized DITEC Center. Our technicians will examine the paint to determine its condition.
A car that is taken care of, should not have any problem to apply DITEC Paint Preservation System even if the paint is old and oxidized.
These pictures illustrate the paint condition on an old Mercedes 560 SL. The paint is clearly oxidized and deteriorated in picture 1.
1988 Mercedes Benz SL560
DITEC Preservation: August 2004
Owner: Barry G.
Place: Delray Beach, FL
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There is no DITEC Center in my state, how do I proceed?
There is special programs for out-of-state clients. You can contact us to schedule DITEC Preservation. We will send a CDT (Certified DITEC Technician) to you at your location.
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What is the difference between DITEC and other paint-protection products?
Please visit the Learning Center.
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May I use an automated car wash?
Regardless DITEC Paint Preservation, hand wash is the best alternative. Touch free car washes may be used. Automated car wash with brushes or other rubbing equipment is too aggressive on the paint and will create deep scratches. Most of the damages in the carwashes are created when a group of people dry your car. The material used to dry your car, the amount of pressure applied and other factors create scratches on the paint. Also automated car washes do not clean a very dirty car appropriately. Therefore, the dust and dirt remains on the vehicle after the wash. These contaminants will during the drying process be rubbed all over the paint and may create irreparable scratches on the paint. We strongly suggest not to let the vehicle be hand dried at automated carwashes. Also you may consider to remind your service manager not to wash your vehicle when serviced. Most dealerships provide a poor detailing with little or no quality control.
You may contact your Authorized DITEC Center to wash your car.
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What happens if I get salt, oil, tar, etc. on the paint?
You may use degreaser to remove these contaminants from the paint. DITEC Paint Preservation is resistant against petroleum, gasoline, turpentine and other cleaning agents. Unlike waxes you may also use mild liquid dish washing detergents to wash DITEC treated paint.
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How effective is DITEC against extreme heat and sun?
DITEC Paint Preservation Provides a complete protection against sun and extreme heat in places such as Florida, Texas.
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Does DITEC work in cold climate and protects against snow?
Yes. DITEC Paint Preservation Provides a complete protection against snow and cold weather. DITEC protects the vehicle against corrosion and rust resulted and/or accelerated by salt on the roads and temperature differences in northern US states and Canada.
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How do I take care of my DITECed car?
A DITEC preserved vehicle needs very little car. You don't need to wax your car. Do not allow anyone but a certified DITEC center to polish/compound your vehicle. You simply need to wash the vehicle every now and then.
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What is Top Coat Replacement?
Top Coat replacement is a re-treatment of the preserved surface. During this process the surface will be thoroughly cleaned, small scratches and remaining oil, tar, etc. will be removed. A new layer of protective coating will be applied to the paint.
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What parts of the car will be preserved?
All painted areas will be treated with DITEC. This includes inside the doors, under the hood, corners under and around the trunk, etc.
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How does the Warranty work?
We offer a 6 year Warranty that - at the end of Warranty period - the gloss value and luster will – as a minimum – be as high as it was prior to receiving professional DITEC preservation. If you wish to follow DITEC System Warranty Program the top coating must be replaced once a year. After 3 years a complete DETEC treatment must be undertaken.
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Is the warranty transferable to a new owner?
DITEC's warranty is for the vehicle and follows the vehicle. This means that the warranty can be transferred to a new owner.
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How do I transfer the warranty?
To transfer the Warranty to a new owner you need to access your account or contact DITEC's client care and provide us with the information for the new owner.
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